Effective Date: July 21, 2026
This Return Policy applies to merchandise purchased directly from Shop.SharpUSA.com.
Sharp reserves the right to modify or update this Return Policy at any time without prior notice. The version of this Return Policy in effect on the date of purchase will govern that purchase and any related return request. Any revisions to this Return Policy apply only to purchases made on or after the updated Effective Date.
By purchasing merchandise from Shop.SharpUSA.com, you acknowledge and agree to the terms of this Return Policy.
Definitions
Certified Refurbished Appliance means a product inspected, tested, restored, and certified by Sharp (or on Sharp's behalf) for resale through Shop.SharpUSA.com as a Certified Refurbished product.
Unless otherwise expressly stated in this Return Policy, Certified Refurbished Appliances are subject to the same terms and conditions as new merchandise, except that:
-
Certified Refurbished Appliances are eligible for return only within fifteen (15) days of the delivery date.
-
Any concealed shipping damage must be reported within the same fifteen (15) day period.
New Merchandise means merchandise sold through Shop.SharpUSA.com that is not designated as a Certified Refurbished Appliance.
1) Returns Authorization Process
a. Prior to sending merchandise back to Sharp, you must submit a request to return merchandise purchased on Shop.SharpUSA.com directly to the Sharp support team by email at ShopSharpHome@sharpsec.com.
b. Please indicate the reason for the request to return and list each model and serial number of the merchandise that you seek to return.
c. Sharp will respond to your request within 2 business days of receipt of your request, either approving, denying, or requesting additional information, which may include a request for a photograph of the product / merchandise. If your request is approved, you will receive a return authorization (“Return Authorization”) and shipping label, when applicable, to send your merchandise back to Sharp.
2) Merchandise Eligibility
a. Merchandise Eligible for Return and Credit
i. Merchandise may be returned to and credited by Sharp, only if all the following conditions are met:
1. The merchandise is returned within the applicable return period. The return period begins on the date the merchandise is shown as delivered by the shipping carrier.
-
New Merchandise: Delivered within the last thirty (30) days.
-
Certified Refurbished: Delivered within the last fifteen (15) days.
2. The item is prepared with “proper packaging” which means all original packaging components, literature, software, warranties, and accessories are included in their original condition, safely and responsibly packaged for return shipment.
3. The return is made in accordance with this Return Policy.
b. Items Not Included in Return Authorization Process
i. Items not authorized in an approved Return Authorization form should not be sent back to Sharp.
ii. Items may not be added to the existing approved Return Authorization without proper approval in writing from Sharp.
iii. Any items received not included in Return Authorization Process will be treated as an ineligible return of merchandise.
c. Merchandise Not Eligible for Return or Credit
i. Merchandise is not eligible for return or credit if any of the following conditions exist:
1. The merchandise was not purchased from Shop.SharpUSA.com. Instead, if you purchased a Sharp product from a dealer or retailer, you must manage your return through the original store.
2. The applicable return period has expired:
-
More than thirty (30) days after delivery for new merchandise.
-
More than fifteen (15) days after delivery for Certified Refurbished products.
3. You have not received a Return Authorization from Sharp.
4. End-user abuse.
5. The merchandise was marked as "Final Sale" or "Special Order" at time of purchase.
6. You had the merchandise serviced.
7. You already claimed a rebate for the product.
8. Your product has already been registered by another customer.
3) Returns Procedures
a. Once you receive a Return Authorization, you must send back the merchandise properly packaged to the address provided on the return authorization and shipping label within ten (10) days. Sharp will not accept late returns.
b. All original packaging, components, literature, software, warranties and accessories must be included with your return and in their original condition.
c. It is important that you use the shipping label provided with your Return Authorization. It contains information Sharp needs to process your return.
d. Merchandise sent back to Sharp for return shall be inspected within 5-7 business days of receipt by Sharp.
e. Restocking Fee and Shipping Charges
i. Approved returns may be subject to a restocking fee equal to fifteen percent (15%) of the purchase price, not to exceed fifty dollars ($50.00) per returned item.
ii. Original shipping charges are non-refundable and will be deducted from the refund amount.
iii. Any applicable restocking fee and non-refundable original shipping charges will be deducted from the customer's refund.
iv. Restocking fees and shipping deductions will not apply if the return is the result of:
-
Merchandise that arrived damaged (minor cosmetic imperfections in Certified Refurbished Products excluded);
-
Merchandise that is defective upon arrival;
-
Merchandise shipped incorrectly by Sharp; or
-
Another error made by Sharp.
v. Sharp reserves the right to waive any restocking fee or shipping deduction at its sole discretion.
f. Refunds
i. Approved refunds will be issued to the original method of payment used for the purchase.
ii. Once the return has been received, inspected, and approved, refunds are typically processed within five (5) to ten (10) business days.
iii. The time required for the refund to appear on the customer's account may vary depending on the customer's financial institution or payment provider.
iv. Any applicable restocking fees, non-refundable shipping charges, or other authorized deductions will be reflected in the final refund amount.
4) Return Address
a. Sharp Electronics
National Returns Center
4050 South Mendenhall Rd.
Building A, Dock Door 24
Memphis, TN 38115
5) Liabilities
a. Transfer of Title, Risk of Loss of Merchandise and Concealed Damage
i. Title and risk of loss of merchandise sold by Sharp to you is transferred to you at time of delivery.
ii. If there is significant visible damage to product packaging upon delivery, please refuse the delivery and give it back to the carrier.
iii. Sharp is not liable for any merchandise lost during shipping. If you have not received your order, please contact UPS by calling 1-800-742-5877 prior to contacting the Sharp support team directly by emailing or ShopSharpHome@sharpsec.com to create a customer support ticket.
iv. If the order you received is damaged, please contact the Sharp support team directly at ShopSharpHome@sharpsec.com to open a customer support ticket within the applicable return period (30 days for New Merchandise and 15 days for Certified Refurbished Appliances). Please save all packaging material and damaged goods.
b. Undeliverable Shipments
i. If for any reason you instruct Sharp to send the merchandise back to you and it is deemed undeliverable by UPS, in addition to the right to impose a 15% restocking fee, Sharp may also charge you for the shipping to and from carrier cost.